Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Tail Crew orders ship within 1-3 business days of being placed. Once your order ships, you will receive a tracking number via email.
Our shipping rates vary depending on the weight and size of your order, as well as the shipping destination. You can calculate your shipping costs before you checkout by entering your shipping information into our shipping calculator.
If you need to change your shipping address after you have placed your order, please contact us as soon as possible. We may be able to make the change for you, but it is not guaranteed.
You can track your order from the email you receive with your tracking number and shipping company website.
If you need to swap an item
Returns and Exchanges
If you receive the wront item, please contact us immediately. We will work with you to resolve the issue and get you a replacement item.
We offer a 14-day money-back guarantee on all items purchased from Tail Crew. If you are not satisfied with your purchase for any reason, you can return it for a full refund.
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If you receive a damaged item, please contact us immediately. We will work with you to resolve the issue and get you a replacement item.