Refund and Returns Policy

Effective Date: 05 September 2023

Last Updated: 05 September 2023

Thank you for shopping with Digitaliced Ltd on tailcrew.co.uk. We are committed to providing top-quality pet products and customer satisfaction. Please review our Refund and Returns Policy carefully.

1. Refund Policy

1.1. Eligibility

We accept refund requests for eligible products within 5 days from the date of delivery. To be eligible for a refund, the following conditions must be met:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • Proof of purchase, such as the order number and purchase receipt, must be provided.
  • Products that are not eligible for return include [Insert Any Specific Exclusions, e.g., personalized or perishable items].

1.2. Refund Process

To request a refund, please [Insert Instructions for Initiating a Refund Request, e.g., contact our Customer Support Team at [Insert Email Address] with your order details]. We will review your request and provide further instructions.

1.3. Refund Timeframe

Upon approval of your refund request, we will process the refund within [Insert Number] business days. The refund will be issued to the original payment method used for the purchase.

2. Returns Policy

2.1. Eligibility

We accept returns for eligible products within [Insert Number] days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in the same condition as received, and in its original packaging.
  • Proof of purchase, such as the order number and purchase receipt, must be provided.
  • Products that are not eligible for return include [Insert Any Specific Exclusions, e.g., personalized or perishable items].

2.2. Return Process

To request a return, please [Insert Instructions for Initiating a Return Request, e.g., contact our Customer Support Team at [Insert Email Address] with your order details]. We will provide you with a return authorization and instructions on how to return the item.

2.3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and retaining proof of shipment.

3. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

Digitaliced Ltd